bouncing 8 Privacy Policy
Protecting your personal information is our responsibility. This policy clearly explains what information is collected, how it is used, and what rights you have.
Table of Contents
- Introduction and Scope
- Types of Information Collected
- How Information Is Collected
- Purpose of Using Information
- Information Storage and Security
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Your Rights
- Account Closure and Data Deletion
- Protection of Minors
- Policy Changes
- Contact
Introduction and Scope
bouncing 8 treats the privacy of its users as a top priority. This Privacy Policy applies to all services provided through the bouncing 8 platform — including the website, mobile application, and all related digital channels.
This policy explains what types of personal information bouncing 8 collects, how that information is processed, who it may be shared with, and what legal rights you have over your information. By using bouncing 8's services, you are considered to have accepted the terms of this policy. This policy must be read together with our Terms and Conditions, as both documents together form the complete contractual framework.
This policy applies only to bouncing 8's own platform. Third-party websites or services are responsible for their own privacy policies.
Types of Information Collected
bouncing 8 may collect the following types of information:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth and age verification details
- National ID number or passport number
- Residential address
- Email address
- Mobile number
2.2 Financial Information
- bKash, Nagad, or Rocket account numbers (for transaction verification)
- Limited bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and timestamps
2.3 Activity Information
- Gaming history and betting records
- Account login times and locations
- Device type and operating system used
- IP address and browser type
2.4 Communication Information
- Records of chat or email conversations with customer support
- Complaint or review details
How Information Is Collected
bouncing 8 collects information in several ways:
3.1 Information Provided Directly
Information you provide during the registration process is collected directly. Similarly, documents submitted during account verification through the KYC (Know Your Customer) process are also included.
3.2 Automatic Data Collection
When you use the bouncing 8 website or app, certain information is collected automatically. This includes data gathered through cookies, log files, and web beacon technologies.
3.3 Information Received from Third Parties
Limited information may be received from payment service providers such as bKash, Nagad, Rocket, and banks for transaction verification purposes. This information is used solely to ensure secure transactions.
Purpose of Using Information
bouncing 8 uses collected information for the following legitimate purposes:
- Account Management: To handle registration, verification, and account security.
- Transaction Processing: To complete deposits and withdrawals, and to prevent fraud.
- Meeting Legal Obligations: To comply with applicable Anti-Money Laundering (AML) and KYC regulations.
- Service Improvement: To analyse user experience and make the platform more effective.
- Customer Support: To provide assistance via 24/7 live chat and email.
- Promotional Communication: To inform you about bonuses and offers, with your consent.
- Security: To detect unauthorised access and fraudulent activity.
Information Storage and Security
bouncing 8 uses industry-standard technical and organisational measures to keep your personal information secure. All data is transmitted using SSL (Secure Socket Layer) encryption and is also stored in an encrypted state on servers.
Our security measures include firewall protection, Two-Factor Authentication, regular security audits, and a restricted staff-access policy. However, no data transmission over the internet can be guaranteed to be completely secure; therefore, you are also requested to keep your account password confidential.
Collected information is retained for the period required by legal obligations. Financial transaction records are generally kept for an extended period, as they may need to be produced for legal purposes.
Sharing Information with Third Parties
bouncing 8 does not sell or rent your personal information. However, information may be shared on a limited basis in the following circumstances:
6.1 Payment Processors
The minimum information necessary for transaction verification is shared with bKash, Nagad, Rocket, and associated banks. These organisations are governed by their own privacy policies.
6.2 Technology Partners
Only the information required to operate gaming services may be shared with game studios and software providers. They may not use this information for any other purpose.
6.3 Legal Authorities
Information may be required to be provided to courts or government authorities through valid legal processes. In such cases, only the minimum necessary information is disclosed.
6.4 Business Transfers
If any business restructuring or merger occurs, your information may be transferred to the new managing authority. In that case, the terms of this policy will continue to apply.
Cookies and Tracking Technologies
The bouncing 8 website and app use cookies and similar tracking technologies.
7.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
- Functional Cookies: Help remember your preferred language, theme, and other settings.
- Analytics Cookies: Used to analyse user behaviour and improve service quality. These collect anonymous data.
- Marketing Cookies: Used to manage relevant advertisements and promotions.
7.2 Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may prevent you from accessing your account.
Your Rights
Every user of bouncing 8 has certain fundamental rights over their own information. We respect these rights and are committed to upholding them.
8.1 Right to Access Information
You may request at any time to know what information bouncing 8 holds about you. A response to this request is generally provided within 30 working days.
8.2 Right to Correct Information
If any information stored about you is incorrect, you may request a correction. This can be done through your account settings or by contacting the support team.
8.3 Right to Delete Information
In certain circumstances you may request the deletion of your information. However, where legal obligations exist, some information may need to be retained for a specified period.
8.4 Right to Object to Processing
You may object to your information being used for marketing or promotional communications. Marketing consent can be withdrawn at any time from your account settings.
8.5 Right to Data Portability
You may request a copy of the information stored about you in a structured, machine-readable format.
Account Closure and Data Deletion
If you wish to close your account at bouncing 8, please contact the support team. Even after account closure, some information will be retained for a specified period for legal and regulatory reasons.
Financial transaction records, betting history, and identity verification documents are required by applicable law to be retained for a set period. If a self-exclusion has been applied for responsible gambling reasons, that information will also be kept for the applicable period so that caution can be exercised if an account is opened again in future.
Our Responsible Gaming policy contains detailed information on self-exclusion and breaks, which may also affect the retention period for your information.
Protection of Minors
All services at bouncing 8 are for persons aged 21 and above only. We do not knowingly collect any information from minors.
An age verification process is carried out at the time of registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be suspended.
Parents and guardians are requested to contact the support team immediately if they believe that a minor in their care or someone they know has registered on this platform.
Policy Changes
bouncing 8 reserves the right to update this Privacy Policy from time to time as needed. If any significant change is made, users will be notified via their registered email address or through a notice when they next access the platform.
Continued use of the platform after the effective date of the updated policy will be taken as your acceptance of the new policy. It is therefore recommended that you review this page periodically.
To learn more about bouncing 8 and get an overview of our services, visit the About Us page.
Contact
If you have any questions, concerns, or requests to access information regarding this Privacy Policy, you can contact bouncing 8 in the following ways:
- Email: [email protected]
- Live Chat: 24/7 direct chat support is available in Bengali and English.
Our support team provides assistance in both Bengali and English. Privacy-related complaints are responded to as quickly as possible.
For answers to common questions, visit our FAQ section — it contains answers to many questions about accounts, payments, and security.